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Old Mutual Nigeria Recruitment 2018 is Out Online | Click Here to Apply

Old Mutual Nigeria Recruitment 2018 is Out Online | Click Here to Apply.

Old Mutual Nigeria Recruitment 2018 Are you a graduate or non-graduate seeking for a job opportunity in Nigeria? If yes, here’s an opportunity for you. The Old Mutual Nigeria is currently recruiting to fill the available positions. Read more details below;

Old Mutual Nigeria Recruitment 2018

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients’ circumstances.

We are recruiting to fill the position below:

Job Title: Front Desk/ Client Service Assistant
REF: 1146/NIGE/AA/Front Desk/ Client Service Assistant/Lagos/151118
Location: Lagos
Contract: Temporary / Contract
Available: ASAP
Category: Insurance
Offer: Market Related

Introduction
Key Focus:

  • This role is individually accountable for assisting a variety of clients telephonically, electronically or face to face, in accordance with business, process and compliance rules.

Description

  • Provides telephonic and face-to-face service to Customers and intermediaries at the front office.
  • Delivers on daily production standards and adheres to service and quality standards.
  • Assists Customers and visitors at the front office with their enquiries / queries.

Key Result Areas
Personal Effectiveness:

  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve client servicing results at the front office
  • Accepts and lives the company values.

Relationship Building:

  • Maintains relationships with relevant departments.
  • Builds and maintains good relationships with Customers and Visitors at the front office.
  • Manages Customer relationships in person or telephonically.
  • Handles Customer complaints efficiently at the front office and escalates to the relevant resolver group if not resolved within agreed timelines.

Quality Assurance:

  • Performs quality checks on own work.
  • Adheres to service and quality standards
  • Adheres to business, process and compliance rules.
  • Captures correctly customer enquiries, requests and complaints on the relevant spreadsheets.

Client Service Delivery:

  • Provides telephonic and face-to-face service to customers and intermediaries.
  • Delivers on daily production standards.
  • Informs clients of requirements and procedures for their claims, part-withdrawals or surrender process.
  • Assists to guide Customers on the process required for claims, new business and refunds.
  • Performs general office administration such as booking for meetings, calls and also follow-up on outstanding customer request / enquiry.
  • Refers Customer surrender / cancellation requests to the retention team.
  • Refers Customer requests to the Client Service Consultant in the Branch.

Compliance:

  • Adheres to business, process and compliance rules.

Minimum Requirements
Experience & Skills:

  • Bachelor’s degree (as a minimum).
  • Minimum 1 year work experience.
  • T proficiency (good knowledge of MS packages )
  • Very good communication skills (verbal and written)
  • Must have a passion for Customer service
  • Great interpersonal skills
  • Knowledge of Administrative functions.

Interested and qualified candidates should: Click Here to Apply

Application Deadline: 22nd November, 2018.

Job Title: Head, Retail Mass Market
Ref No: 1147/NIGE/AA/Head, Retail Mass Market/Lagos/161118
Location: Lagos
Start Date: 2018-11-16
Category: Insurance

Key Focus

  • This role is responsible for rejuvenating the Retail business into a sustainable and productive distribution channel.
  • The incumbent is individually accountable for achieving results through other managers and their teams.

Job Specification
Descriptor:

  • Transforms and rejuvenates business into a sustainable distribution channel
  • Maximises the marketing focus and business development opportunities
  • Drives various IT tools and processes.
  • Develops management structures and ensures that the relevant training and upskilling takes place
  • Ensures that the relevant support structures are in place and maintained  Executes continuous talent management and performance management
  • Manages Sales & Distribution teams in Worksites, Bancassurance, and oversees efficiency in the Distribution Support functions.

Key Result Areas:

  • Operational Efficiency
  • Sales/Productivity
  • Management Effectiveness

Operational Efficiency:

  • Transforms and rejuvenates the business into a sustainable distribution channel.
  • Ensures that the relevant support structures are in place and maintained.

Sales/Productivity:

  • Maximises the marketing focus and the business development opportunities through other managers and their teams.
  • Drives various IT tools and processes.
  • Drives operational excellence throughout area of supervision.
  • Defines and implements marketing best operating practice.
  • Defines performance parameters (incl. balanced scorecard) and measurements for area under supervision.

Management Effectiveness:

  • Holds first line managers accountable for managerial work, including selection, performance management and talent management.
  • Develops MOUs and specialists under supervision.
  • Selects potential MOUs to sustain pipeline.

Minimum Requirements
Experience & Skills:

  • Bachelor’s degree  (a minimum)
  • Masters’ degree (an advantage)
  • Minimum of 12 years’ experience
  • Experience managing teams in Retail Sales, Bancassurance and Agency network
  • Experience in a Senior Management role
  • Insurance industry experience
  • Knowledge of Life Insurance products
  • T proficiency (good knowledge of MS packages – Word, Excel, PowerPoint)
  • Excellent communication skills (verbal and written, interpersonal and public speaking)
  • Excellent Presentation skills
  • Experience in Training facilitation

Interested and qualified candidates should: Click Here to Apply

Application Deadline 30th November, 2018.

It always our pleasure, hearing from you! If you have any feedback, questions or concerns, please use the comment box below.

Most important, don’t hesitate using our share button below to inform – friends and relation via Facebook, twitter or Google+

Best Regards

MSF Team

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